COVID-19 scenarios for telecoms operator service revenue: worldwide forecasts 2019–2024
07 May 2020 | Research
Hilary Bailey | Catherine Hammond | Julia Martusewicz-Kulinska | Martin Scott | Rupert Wood
Forecast report | PPTX and PDF (18 slides); Excel | Fixed Broadband Services| Mobile Services| Operator Investment Strategies| Global Telecoms Data and Financial KPIs| The Middle East and Africa| Asia–Pacific| European Core Forecasts| SME Services| Video, Gaming and Entertainment| Enterprise Services| Americas
This report examines the range of outcomes for operators’ telecoms service revenue in eight geographical regions worldwide. The report explores the economic impact that COVID-19 may have on 10 different components of operator service revenue using three scenarios: mild, moderate and severe.
This report answers the following questions.
- Which regions will be affected most severely by COVID-19 in terms of telecoms operator service revenue?
- Which services will be impacted most severely by the global pandemic?
- How long will it take for revenue to return to pre-COVID-19 levels (if at all)?
- Will any services benefit from the COVID-19 pandemic?
Methodology
- We built three scenarios around different GDP forecasts based on third-party data: mild, moderate and severe.
- We broke telecoms operator revenue into 10 component services, each of which will respond differently to the COVID-19 pandemic:
- residential mobile
- residential fixed
- business mobile
- business fixed
- business ICT
- video
- mobile IoT
- digital economy
- mobile wholesale
- fixed wholesale.
- We quantified the impact of each scenario on telecoms operator service revenue. These forecasts explore the impact on usage, the subscriber base, average spending and other areas.
![COVID-19 resources](/contentassets/e05ed86fd3af418681f2f6c2cf41ed7f/covid-350x35.jpg)
Insights into how COVID-19 will impact the TMT industry and how to navigate the challenges
Authors
![](/contentassets/776d4d4c716a4685a28b4b260626d525/hilary-bailey_160x200.jpg)
Hilary Bailey
Research Director | Head of Data![](/contentassets/196eaad5d8ee4792bd81e4cde1f9db59/catherine-hammond_160x200.jpg)
Catherine Hammond
Research Director![](/contentassets/7e6a348d570142399da0658fd3e4351d/julia-martusewicz-kulinska-conf-pic.jpg)
Julia Martusewicz-Kulinska
Research Director![](/contentassets/1e5daff6e4704c49a7f001b4d21b58ac/martin-scott-conference-pic-1205x855.jpg)
Martin Scott
Research Director![](/contentassets/30c66be4856341dd94e88f502d64e964/127-by-91-rupert-wood.jpg)
Rupert Wood
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