Analysys Mason delivered a strategy for a major European regulator, to help them build and maintain their capability in online technologies

The problem

• A major European regulator wanted a strategy to ensure it could keep up to date with developments in online technologies and further influence technology development
• The regulator sought security due to their responsibilities across: online convergence of telecoms and broadcast, online markets in general, and protecting consumers from online harms

The solution

• We developed the strategy through a combination of extensive desk research and interviews with internal and external stakeholders
• We conducted a comprehensive review of a wide range of online technologies and summarised these into five themes: content management, cloud and modern processes, online security, data and identity, and foundations of the internet
• We identified areas where capabilities could be built: people; knowledge building; networking; participating and influencing; research, tools and projects
  • for each area, we used the technology themes to define specific actions to help the regulator achieve its aims
• The strategy spanned three phases: initial preparation, establishing the regulator in the online space and long-term plans

Figure: Example recommendation: team structure

The result

• Our project and recommendations allowed the regulator’s technology team to hire suitable people and prioritise online technology areas for resource allocation