Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

The pay-TV market is changing rapidly as consumer expectations and greater price competition exert pressure. Our quarterly metrics include market...

The fixed broadband market continues to grow apace. Emerging markets are buoying overall market growth, while developed markets continue to be...

This analysis of our consumer survey data shows that cloud gamers pay more for improved connectivity that meets their demands and are potentially...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

Starlink and Kuiper are revolutionising consumer satellite broadband by offering high-speed internet to underserved areas. Some telecoms operators...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...