Ericsson held its annual OSS summit in London on 8–9 November 2022. The event was co-hosted by Vodafone and several of Ericsson’s key...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

This report provides forecasts for the overall communications service provider (CSP) spending on OSS/BSS products and related services for...

This report provides market share data for communications service provider (CSP) spending on OSS/BSS software and services for 2021. It provides...

The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...

A digital marketplace allows CSPs to co-design and co-create new offerings that serve cross-industry requirements by combining their services with...

The customer engagement market grew by 1.0% year-on-year in 2021 to reach USD14.4 billion. This growth is a result of CSPs' adoption of digital...

This report provides forecasts for communications service provider (CSP) spending on customer engagement software and related services for...

Analysys Mason's 'Customer engagement vendor product tracker' provides a list of the solutions from vendors in the customer engagement...

This profile assesses Nokia’s BSS products and services in the monetisation platforms sector. Nokia is a global provider of mobile telecoms...