Communications service providers (CSPs) that provide generic experiences will struggle to compete with those that use generative AI (GenAI) to...

Generative AI (GenAI) use cases are beginning to be tested and deployed, and CSPs may be able to use GenAI for hyper-personalisation at scale and in...

CSPs should deploy next-best action engines to optimise customer interactions and drive positive...

This profile assesses Netcracker's customer engagement products and services for the telecoms...

The primary objective of implementing next-best action (NBA) and next-best offer (NBO) strategies is to use all the data that a CSP has access to to...

Analysys Mason's 'Customer experience management tracker' provides a list of the solutions from 12 vendors in the customer experience management...

Communications service providers (CSPs) are facing challenges related to having increasingly been pushed into non-telecoms business-to-business (B2B)...

GenAI-enhanced configure, price, quote (CPQ) systems will improve communications service providers' (CSPs’) internal processes and will help...

CSPs that are broadening their B2B service offerings are facing increased competition from non-telecoms competitors. They will require...

This report provides forecasts for communications service provider (CSP) spending on configure, price, quote (CPQ) systems and related services for...