This profile assesses Salesforce’s products and services in the customer engagement...
This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems...
This profile assesses CSG’s Encompass Quote product, which is a configure, price and quote (CPQ) solution specifically built for the telecoms...
As the roll-out of 5G continues, communications service providers (CSPs) must take more precautions to protect themselves against the security...
Conversational AI is being used in the telecoms industry to address customers' increasing demands for effectitve digital engagement channels. This...
This article discusses how ServiceNow has helped AT&T to automate its IT processes, reduce manual intervention and enhance its customer service...
Communications service providers' (CSPs’) spending on virtual assistants will grow at a CAGR of 27.4% to USD2.5 billion worldwide by 2027,...
This report provides market share data for Huawei. It also shows the vendor’s total revenue in 2021 and its revenue in four key...
This report provides market share data for VMware. It also shows the vendor’s total revenue in 2021 and its revenue in four key...
This report provides market share data for Microsoft. It also shows the vendor’s total revenue in 2021 and its revenue in four key...