This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...

This report is based on findings from our 2Q 2024 survey of 10 highly influential vendors in the telecoms application market and offers in-depth...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

We explore the take-up of Amazon Prime Video, Disney+, Netflix and other streaming video services, their relative success and market share, how happy...

This report uses the results of Analysys Mason’s annual consumer survey to analyse how customers’ satisfaction with their fixed broadband...