Generative AI (GenAI) is posed to transform the telecoms industry, drive innovation and shape the future of telecoms applications. This article...

Telecoms operators are going to need to use embedded AI and GenAI solutions to achieve level 4 of the TM Forum's Autonomous Networks framework. How...

This report is based on findings from our 2Q 2024 survey of 10 highly influential vendors in the telecoms application market and offers in-depth...

This report provides forecasts for communications service provider (CSP) spending on customer engagement (CE) software systems and related services...

This guide for telecoms operators and vendors explores the challenges and opportunities of an AI ecosystem in flux. It offers a summary of AI take-up...

In this article, we give a broad overview of the customer engagement market drivers and related vendor activity, and we examine the market dynamics...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement systems and...

This profile assesses Ericsson’s products and services in the customer engagement...

This profile assesses Salesforce's products and services in the customer engagement...

This profile assesses CSG’s products and services in the customer engagement market. CSG is focused on providing solutions to both win...