This report offers insights for operators that are thinking of increasing their prices in countries where inflation is...

High inflation is an unfamiliar situation in many of the countries that are currently affected, and  operators are not be well-prepared to deal...

eSIMs are now available in more than 190 countries worldwide but awareness and adoption remain low, partly due to operators’ reluctance to...

Operators are losing application-to-person (A2P) messaging market share and revenue to third-party messaging apps (for example, WhatsApp). This...

This report analyses the business strategies and priorities of 12 application-to-person (A2P) vendors that generate revenue of over USD100 million...

After more than a year of negotiation, Vodafone and CK Hutchison, owner of Three UK, announced on 14 June 2023 that they had reached an agreement to...

Businesses are experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across...

This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the...

This report analyses the business messaging strategies of six third-party messaging platform providers. Each strategy is assessed based on four key...

This profile assesses the messaging services offered by Kaleyra, a specialised upmarket application-to-person (A2P)...