The relationship between data allowances, data usage and customer satisfaction is not straightforward. This report assesses the mobile data usage...

This report provides data and insights into the adoption of fixed–mobile convergence (FMC) and the penetration of FMC bundles among fixed...

Telefónica Tech’s recent analyst event demonstrated that the company is well-positioned to deliver long-term revenue growth. However, it...

This report provides analysis of aspects of Analysys Mason’s consumer survey that relate to customer satisfaction, churn and user experiences...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

Many operators across Europe offer consumers fixed–mobile convergence (FMC) plans. This article summarises some of the key findings from our...

This survey report focuses on consumers’ interest in XR devices (in which we include AR, VR and MR) and related applications. It explores the...

This data set summarises the most-relevant streaming video customer experience KPIs for major streaming video services in 18 countries based on...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...