Our consumer survey results show that m-wallet users prefer to use traditional payment methods rather than m-wallets to shop online. M-wallet...
This report focuses on how consumers in Sub-Saharan Africa engage with mobile financial services. It presents data on mobile payments, mobile...
Most smartphone users in Sub-Saharan Africa (SSA) expect that 5G will significantly improve their mobile experience, but many of them are confused...
Many operators are unclear about how to approach the revenue opportunity in consumer digital healthcare, but the approaches taken by players already...
Consumer digital healthcare presents an attractive revenue opportunity for operators. However, many operators are unclear about which area of...
The COVID-19 pandemic has accelerated the adoption of consumer digital healthcare services and its adjacency to telecoms suggests that operators have...
Most operators in the Middle East and Africa (MEA) have launched self-care apps to reduce the cost of sales and customer care operations. However,...
MTN and Vodacom in Africa have two different approaches to building super apps. One approach is built around payments, the other service is built...
This report focuses on how consumers in emerging Asia–Pacific engage with mobile financial services. It presents data on mobile payments,...
The metaverse and 5G were the two key themes presented at MWC 2022 that relate to consumer telecoms services. However, it was unclear how operators...
