This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...
This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...
Digitising the customer experience is a strategic priority for most telecoms operators. However, only a few consistently report on their progress...
Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...
This article sets out our predictions for telecoms operators’ consumer services in...
5G services have been launched in most countries in Europe. Increasing coverage of 5G networks, and more-affordable 5G-ready handsets are rapidly...
Telecoms operators are beginning to establish their environmental credentials through sustainability initiatives. If consumers are made more aware of...
SK Telecom launched its online subscription brand T Universe in August 2021. This article outlines the offer and discusses its replicability in other...
Analysys Mason has released the recordings from its 11th annual Telecoms Summit. In this podcast, you will hear the recording of a panel discussion...
Operators cite the reduction of mobile churn as a key reason for launching FMC packages. In this article, we look at data from several markets to...