Communications service providers (CSPs) must digitally transform their operations to make them fit for purpose for the 5G era. Digital operations...
The Network and Information Systems Directive 2 (NIS2), sets new standards for EU companies, mandating stringent cyber-security measures. It compels...
The practice of virtualising the network is leading to more complex operational processes, which will increase costs for communications service...
In this article, we discuss the key pressure points that have led to the increased demand for cloud-native order management and comment on the...
The customer engagement market grew by 1.0% year-on-year in 2021 to reach USD14.4 billion. This growth is a result of CSPs' adoption of digital...
The customer engagement (CE) market grew to USD15.5 billion in 2022 due to the customer experience (CX) and customer value (CV) management...
IP provides network operators with the possibility of offering services to consumers over either managed or unmanaged networks, but unmanaged...
Although the government’s primary goal appears to be curbing the use of undeclared money in the economy, it is also promoting the use of digital,...
Many telecoms operators reported impressive cloud services revenue growth in 2023, in spite of a slow down in the rate of revenue growth in the wider...
Communications service providers (CSPs) increased their spending on OSS/BSS systems and services by 4.9% in 2022, surpassing the growth rate of the...
