This report provides consumer survey data on the adoption of 4G and 5G by smartphone users in Sub-Saharan Africa (SSA). It assesses the impact of 4G...

This report uses the results of our consumer survey to provide an analysis of the data usage of smartphone users in Sub-Saharan Africa (SSA) and the...

This report focuses on how consumers engage with mobile financial services in developed Asia–Pacific (DVAP) as seen through our annual consumer...

Etisalat Group changed its brand identity to ‘e&’ in February 2022. It also created a new dedicated business unit, e& life, whose...

Many businesses use messaging channels including SMS to communicate with their customers. Indeed, around 1.8 trillion application-to-person (A2P)...

This report provides an analysis of the digital experience of smartphone users in Europe and the USA. It uses consumer survey data to analyse mobile...

This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...

This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...

Digitising the customer experience is a strategic priority for most telecoms operators. However, only a few consistently report on their progress...