This article discusses why fixed–mobile convergence (FMC) customers are more likely to buy high-end plans and additional services and products...

Tom Rebbeck, Partner and head of Analysys Mason’s Consumer Services practice, and Stefano Porto Bonacci, Senior Analyst and expert in...

This report uses the results of our consumer survey to provide an analysis of consumer satisfaction for fixed–wireless access (FWA) compared to...

This article describes how telecoms operators are using GenAI today, but also outlines scenarios for the longer-term impact of this technology. The...

Most mobile-only operators have launched, or plan to launch, fixed services, both as a growth strategy and as a defensive move against converged...

BT stated in its FY2023 end-of-year financial results presentation (May 2023) that the impact of market competition on its FY2023 line losses was...

In this podcast, Tom Rebbeck, Partner and head of Analysys Mason's consumer services practice and Ben Taylor, expert in consumer services, discuss...

This survey report presents key findings from consumer data from Oman and gives an analysis at the operator level for customer satisfaction, customer...

This article discusses EE's new fixed–mobile convergence (FMC) offer, launched on 20 October...

This report explores how generative artificial intelligence (GenAI) could impact the telecoms industry by 2033. It describes three distinct...