The COVID-19 pandemic led to the increased popularity of e-sports and cloud gaming platforms in the Gulf region in 2020. In this article, we discuss...
Airtel, Moov, MTN, Orange and Vodacom reported strong revenue growth in 2020 thanks to the high demand for mobile data and digital services. This...
The telecoms industry proved resilient in terms of its financial performance during 2020. This article provides an overview of operators’...
Most operators in the Middle East and Africa (MEA) have launched their own self-care apps to reduce the cost of sales and customer care operations....
Etisalat, Omantel, Ooredoo and Zain reported lower year-on-year revenue in 2020, primarily due to the adverse impact of COVID-19 in the Gulf region,...
Mobile operators in Egypt received relatively low customer satisfaction scores in our Connected Consumer Survey 2020. Results also showed that...
Rogers's acquisition of Shaw will significantly reshape the telecoms market in Canada. Regulatory restrictions will need to be put in place to ensure...
Operators in the Middle East and North Africa (MENA) have expanded their ICT portfolios to capitalise on the growing demand for cloud services....
5G is expected to have an important contribution to make to achieving the socioeconomic goals of Kuwait’s Vision 2035. This white paper...
This article examines the mobile payment business models in developing, emerging and developed markets, and how new mobile payment systems in...
