CSPs are considerably behind digital natives when it comes to providing a digital experience. This report focuses on the important trends in digital...

Results from the Middle East Connected Consumer Survey, with a focus on Kuwait, Oman, Qatar, Saudi Arabia and the...

The results of Analysys Mason’s consumer survey show that nearly one-third of smartphone users in Saudi Arabia use stc pay mobile wallet. The...

Zain’s digital sub-brands in Iraq, Kuwait and Saudi Arabia offer more customisation than is traditionally available through mobile contracts....

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

stc began its network transformation journey in 2017 and is now in its third, cloud-native phase of network cloud development. This paper assesses...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

This report provides an analysis of the impact of value-added services on customer satisfaction metrics such as NPS and churn intention based on a...

This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in the Middle...

This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...