This profile assesses Oracle’s business support systems (BSS) products and services in the customer engagement...

This profile assesses Flytxt’s products and services in the customer engagement sector. Flytxt is an independent supplier of AI and...

This profile assesses Amdocs’s products and services in the customer engagement sector. Amdocs is a leading provider of business support system...

This article provides a summary of the DTW24 Ignite event held in Copenhagen, Denmark on 18–20 June, where industry leaders shared a common...

Communications service providers (CSPs) that provide generic experiences will struggle to compete with those that use generative AI (GenAI) to...

Oracle used its Analyst Summit in Redwood California to provide the latest update on the Oracle Cloud Infrastructure (OCI) services, the Oracle...

Generative AI (GenAI) use cases are beginning to be tested and deployed, and CSPs may be able to use GenAI for hyper-personalisation at scale and in...

CSPs should deploy next-best action engines to optimise customer interactions and drive positive...

Communications service providers' (CSPs') previous approaches to operations and billing support systems (OSS/BSS) failed to deliver the expected cost...

This profile assesses Netcracker's customer engagement products and services for the telecoms...