This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

Starlink and Kuiper are revolutionising consumer satellite broadband by offering high-speed internet to underserved areas. Some telecoms operators...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This short slide deck outlines the topics that our Consumer Services and Business Services research teams will focus on during...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

Fibre-to-the-room (FTTR) technology extends fibre-optic connections directly to individual rooms within a home or building, providing ultra-fast...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

This report uses the results of Analysys Mason’s annual consumer survey to analyse how customers’ satisfaction with their fixed broadband...