This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...

This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...

This report provides an analysis of the trends in device adoption among smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to...

Digitising the customer experience is a strategic priority for most telecoms operators. However, only a few consistently report on their progress...

Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...

This article sets out our predictions for telecoms operators’ consumer services in...

5G services have been launched in most countries in Europe. Increasing coverage of 5G networks, and more-affordable 5G-ready handsets are rapidly...

Telecoms operators are beginning to establish their environmental credentials through sustainability initiatives. If consumers are made more aware of...

SK Telecom launched its online subscription brand T Universe in August 2021. This article outlines the offer and discusses its replicability in other...