The COVID-19 pandemic has accelerated digital transformation among small and medium-sized businesses (SMBs) and their demand for SaaS tools has...
Governments are introducing new spectrum regimes in an effort to drive industrial transformation, but these initiatives, combined with the...
CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...
Industries are transforming rapidly, and it is increasing the sustainability risk for the inertial players. COVID-19 has forced businesses across...
Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....
The activities of Telefónica's retail company 'On the Spot Services' provides an interesting example of how operators can earn significant revenue...
Cloud-based network technologies enable more open and disaggregated network architecture, flexible deployment and commercial models, and new modes of...
Communications service providers are facing many operational challenges and their existing monetisation platforms are falling short of meeting these...
Operators are becoming aware of the fact that they must converge network domains to support future end-to-end connectivity services but should...
This article is the first in a series of five, in which we highlight some of the most significant sustainability opportunities and some specific...