Many consumer divisions have seen revenue erode, in real terms, for the past 10 years. Business division revenue has held up much better. This...
T-Mobile and Verizon have gained over 3 million subscribers to fixed-wireless broadband in the USA. This article discusses whether operators in other...
This article explores what we expect to see as the main trends in the consumer telecoms market in 2023. It covers price rises, content strategies,...
The metaverse is the superset of existing and future virtual spaces that either virtually enhance physical reality or are entirely virtual worlds....
The concept of the metaverse is entering mainstream conversation. This survey report focuses on consumers’ understanding of the metaverse. It...
This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...
This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...
This report uses consumer survey data to analyse the digital experience of smartphone users in the Middle East. It considers respondents’ use...
This report provides an analysis of the impact of value-added services on customer satisfaction metrics such as NPS and churn intention based on a...
This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...