This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the...

Operators are increasingly focusing on home Wi-Fi services to avoid price-based competition and improve customer...

The Rogers–Shaw merger and Videtron's acquisition of Freedom Mobile could trigger the growth of the fixed–mobile convergence (FMC)...

This report analyses the business messaging strategies of six third-party messaging platform providers. Each strategy is assessed based on four key...

This profile assesses the messaging services offered by Kaleyra, a specialised upmarket application-to-person (A2P)...

In this paper, we examine communications service providers' (CSPs') attitudes to the network-platform-as-a-service (NPaaS) opportunity and their...

WhatsApp is one of the most popular communication platform in many countries, approaching the ubiquity of SMS in countries such as Italy. The...

After missing projected growth in some quarters of 2022, Netflix announced the reduction of prices for some of its subscription plans in more than 30...

Rich Business Messaging (RBM), the RCS-based business messaging product, offers more functionality than SMS and apps such as WhatsApp, but it has...

The share of consumers on unlimited data plans is increasing which limits operators' ability to increase ARPU. This article explores how Verizon is...