In this article, we use results from our consumer survey to investigate how intention to churn varies by operator in countries that have both...
Most operators in the Middle East and Africa (MEA) have launched self-care apps to reduce the cost of sales and customer care operations. However,...
AWS announced its private network solution, AWS Private 5G, at its global cloud computing conference, re:Invent, on 30 November 2021. This article...
US cablecos have increased their share of mobile subscribers over the last few quarters with their MVNO agreements. This article assesses the extent...
Rogers's acquisition of Shaw will significantly reshape the telecoms market in Canada. Regulatory restrictions will need to be put in place to ensure...
MNOs are realising the business case for satellite backhaul, supported by falling capacity prices, increased take-up of small cells and the...
As organisations adopt AI-driven applications and processes, the demand for robust cloud services that can support the related training and inference...
According to our latest IoT forecast report, the total number of wireless IoT connections worldwide will increase from 2.2 billion at the end of 2021...
Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....
Recent structural changes to the digital advertising market have put operators in a stronger position to capitalise on their first-party user data...
