This report provides an analysis of the impact of value-added services on customer satisfaction metrics such as NPS and churn intention based on a...

This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in the Middle...

This report uses consumer survey data to analyse smartphone users’ data consumption in the Middle East and its impact on customer...

This report provides an analysis of the trends in device adoption among smartphone users in the Middle East. It uses consumer survey data to assess...

This report uses consumer survey data to analyse the digital experience of smartphone users in the Middle East. It considers respondents’ use...

This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users...

Predictions for telecoms, media and technology in 2020 Analysys Mason Research reveals which trends will make an impact in 2020. All eyes are on 5G,...

Operators’ investments in fibre and other technologies (such as VDSL) in the Middle East and North Africa (MENA) will lead to strong fixed...

The high take-up of unlimited data plans is making it difficult for operators to increase ARPU further. This report outlines the approaches that six...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...