The primary objective of implementing next-best action (NBA) and next-best offer (NBO) strategies is to use all the data that a CSP has access to to...
Analysys Mason's 'Customer experience management tracker' provides a list of the solutions from 12 vendors in the customer experience management...
Communications service providers (CSPs) are facing challenges related to having increasingly been pushed into non-telecoms business-to-business (B2B)...
The Huawei Analyst Summit focused on the transformative potential of artificial intelligence (AI) in realising autonomous networks. This article...
GenAI-enhanced configure, price, quote (CPQ) systems will improve communications service providers' (CSPs’) internal processes and will help...
CSPs that are broadening their B2B service offerings are facing increased competition from non-telecoms competitors. They will require...
This report provides forecasts for communications service provider (CSP) spending on configure, price, quote (CPQ) systems and related services for...
Many of the most transformative use cases will be within customer engagement segment, where customers will directly see the benefits of GenAI....
Analysys Mason’s forecast of communications service provider (CSP) spending on SaaS solutions and related services indicates that the market...
This report analyses three potential use cases for GenAI within customer engagement for communications service providers (CSPs) and how they can best...
