Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...
CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...
This report outlines the current state of the network slicing market and, more specifically, the implications of network slicing for the network...
SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...
ServiceNow announced its intention to acquire Era Software, an observability start-up with particular focus on designing a different approach to log...
IBM’s approach to observability is implemented through its ecosystem of monitoring solutions. This profile reviews the vendor’s strategic...
Monetisation platforms continue to be vital and mission-critical systems for communications service providers (CSPs) and accounted for more than...
Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...
The introduction of the eSIM-only iPhone in the USA is set to disrupt the eSIM connectivity value chain. Vendors have no choice but to adapt their...
Operators may revert to on-premises deployments as the eSIM market matures, thereby forcing vendors to disaggregate their eSIM solutions. Vendors...