Many businesses use messaging channels including SMS to communicate with their customers. Indeed, around 1.8 trillion application-to-person (A2P)...

This report provides an analysis of the digital experience of smartphone users in Europe and the USA. It uses consumer survey data to analyse mobile...

This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

This survey report focuses on how consumers engage with streaming (OTT) video services and how changes affect telecoms operators’ services and...

This article uses our 2021 consumer survey results to explore the relationship between gaming and telecoms spend. Operators should target hardcore...

This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...

This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...

This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...

This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...

This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...