This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in Sub-Saharan Africa (SSA). It...

This report focuses on how consumers engage with mobile financial services in developed Asia–Pacific (DVAP) as seen through our annual consumer...

This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...

Many operators across Europe offer consumers fixed–mobile convergence (FMC) plans. This article summarises some of the key findings from our...

Operators in Asia and Africa are more ambitious and active investors in the digital economy than those in Europe and North America. The reasons for...

Operators are investing in FTTP but risk delivering a sub-optimal customer experience if they do not use cloud-managed Wi-Fi. Vendors of...

Small and medium-sized enterprises (SMEs) often subscribe to competitively priced consumer mobile plans rather than business plans. SMEs are most...

SD-WAN services are forecast to deliver strong double-digit revenue growth in all regions. However, providers should increase the scope of their...

Operators in the Gulf region were among the first in the world to introduce 5G mobile services in 2019. However, adoption of their services has been...