This report focuses on how consumers engage with mobile financial services in the Middle East. It presents data on mobile payments, mobile commerce...

This report provides consumer survey data on the adoption of 5G by smartphone users in the Middle East. It assesses the impact of 5G on mobile...

The Gulf region has a buoyant 5G fixed-wireless access (FWA) market. However, operators in the region will find it challenging to compete in areas...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This dataset summarises the most-relevant pay-TV customer experience KPIs for major operators in 18 countries based on primary...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...

Mobile service revenue in the Middle East and North Africa (MENA) will grow by USD3.3 billion (7.4%) between 2019 and 2025 thanks to operators’...