OTT video generated USD97.0 billion of retail revenue in 2020. The COVID-19 pandemic boosted the number of users of OTT video services and their...
Fixed broadband household penetration in Malaysia was only around 35% at the end of 3Q 2020, which suggests significant potential for growth. This...
Operators are better trusted than global tech innovators in many countries worldwide, but as a group they have failed to capitalise on many...
Operators must assesses the implications of 5G launches on their FMC retail bundle strategies as 5G roll-outs gather...
Both telecoms and utilities services have increasingly low barriers to entry, which makes it easier for energy companies to enter the broadband...
Fixed–mobile convergence (FMC) retail bundles are becoming increasingly prevalent, which puts standalone operators in a potentially...
Most operators in the Middle East and Africa (MEA) have launched their own self-care apps to reduce the cost of sales and customer care operations....
This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users...
The fixed broadband market in many countries remains underdeveloped, but this is likely to change in the future. MNOs can use fixed–mobile...
Mobile operators in Egypt received relatively low customer satisfaction scores in our Connected Consumer Survey 2020. Results also showed that...
