Operators in MEA should enhance the self-care app experience to drive customer satisfaction KPIs

Most operators in the Middle East and Africa (MEA) have launched their own self-care apps to reduce the cost of sales and customer care operations....

SSA leads 5G launches in 2023, while 5G SA launches show the most progress in WE and MENA

Sub-Saharan Africa has dominated 5G launch figures so far in 2023, with 13 new launches across 10 countries. Western Europe and the Middle East and...

Operators are more trusted with user data than global tech rivals and should capitalise on their position

Operators are better trusted than global tech innovators in many countries worldwide, but as a group they have failed to capitalise on many...

How Internet exchange points (IXPs) drive growth of the Internet ecosystem in the Middle East: the case of UAE-IX

In the Middle East, UAE-IX provides a good case study on the impact that an Internet exchange point (IXP) can have on a region. This article examines...

Households in low-income countries will spend up to 5% of their income on fibre broadband

Fixed broadband household penetration is low in many low-income countries. Operators and investors need to understand demand-side constraints on...

Password sharing may have lost Netflix billions of dollars in retail revenue, but operators can help

Password sharing is a monetisation problem for streaming video providers in general and for Netflix in particular. The proportion of users in Europe...

Operators view cost saving and coverage as the two main drivers for network sharing

The benefits of network sharing are becoming increasingly visible. Based on Analysys Mason’s latest survey, out of 31 operators engaged in a...