Most operators in the Middle East and Africa (MEA) have launched their own self-care apps to reduce the cost of sales and customer care operations....
Analysys Mason attended the Huawei Analyst Summit (HAS) 2024 in Shenzhen, China between 17 and 19 April 2024. The event outlined Huawei’s...
The growth of total spending on marketing automation and cloud CRM solutions among small and medium-sized businesses (SMBs) is expected to surpass...
This article sets out our predictions for telecoms operators’ consumer services in...
Communications service providers (CSPs) see the potential of generative AI such as ChatGPT for customer service functions and software development....
Analysys Mason forecasts that SMB spending on cyber security in North America will reach USD28 billion by 2024, driven by organisations’ increasing...
Netcracker’s 2020 product announcements reflect the fundamental shifts within the telecoms industry and beyond towards cloud-based development...
This report reviews the dynamics in South Korea’s cloud services sector from both a demand and supply perspective, assesses the economic impact...
This comment analyses the impact of the COVID-19 pandemic on the small and medium-sized business spending shift on...
The report, prepared through the lens of Google and Railtel Public Wi-Fi project, outlines an opportunity to develop a wider connectivity ecosystem...