CSG provides revenue management, payments and customer engagement solutions that are tailored to communications service providers (CSPs). It is...

Communications service providers (CSPs) can implement gamification strategies in call centres to help to improve internal collaboration and customer...

Customers are expecting a highly personalised, consistent and seamless experience across all digital channels when interacting with their...

Communications service providers' (CSPs') attitude towards SaaS-based solutions is undergoing a sea-change driven by the widespread success of such...

This profile assesses the virtual assistant service by IBM, IBM Watson...

CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...

This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...