This article introduces a framework for exploring the different ways in which telecoms operators and other organisations can be involved in the...

This consumer survey report focuses on the behaviour, preferences and plans of smartphone users in developed Asia–Pacific. In particular, it...

The Digital Markets Act is expected to mandate interoperability between online messaging services. However, the devil is in the detail with such...

Business messaging is a revenue growth opportunity for telecoms operators in the Middle East and Africa (MEA) because most application-to-person...

This consumer survey report focuses on the behaviour, preferences and plans of smartphone users in Europe and the USA. In particular, it focuses on...

This report uses consumer survey data to identify which over-the-top (OTT) communication apps are the most popular in Sub-Saharan Africa (SSA). It...

Many businesses use messaging channels including SMS to communicate with their customers. Indeed, around 1.8 trillion application-to-person (A2P)...

This article sets out our predictions for telecoms operators’ consumer services in...

Telecoms operators are beginning to establish their environmental credentials through sustainability initiatives. If consumers are made more aware of...

Ericsson announced its planned USD6.2 billion acquisition of Vonage on 22 November 2021. Vonage was known to be exploring strategic options and so...