This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...
In this podcast, Tom Rebbeck and Eulalia Marin discuss why the adoption of eSIM technology is inevitable in the consumer market and the challenges...
This report offers insights for operators that are thinking of increasing their prices in countries where inflation is...
High inflation is an unfamiliar situation in many of the countries that are currently affected, and operators are not be well-prepared to deal...
This data set summarises the most-relevant mobile customer experience KPIs for major operators in 24 countries based on primary...
eSIMs are now available in more than 190 countries worldwide but awareness and adoption remain low, partly due to operators’ reluctance to...
After more than a year of negotiation, Vodafone and CK Hutchison, owner of Three UK, announced on 14 June 2023 that they had reached an agreement to...
Businesses are experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across...
This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the...
The share of consumers on unlimited data plans is increasing which limits operators' ability to increase ARPU. This article explores how Verizon is...