This survey report presents key findings from consumer data from Oman and gives an analysis at the operator level for customer satisfaction, customer...
BT Group announced on 27 April 2022 that it will make EE its flagship consumer brand. This article explores the reasons for this move and the...
Software-as-a-service deployments have become increasingly common among CSPs in recent years due to their wide range of benefits; a reduction in the...
The strategies of the most successful challenger operators in the Australian business market have some common features that are helping these players...
Tom Rebbeck, Partner, and Stephen Sale, Research Director, gave this presentation at Analysys Mason's tenth anniversary Telecoms Summit on 1 December...
In this paper, we look at the effect of COVID-19 on the telecoms sector, and focus on the areas of more significant impact. We explore each issue,...
Longer-term questions about prospects for the core business are leading operators to pursue a range of growth strategies. These range from the...
Attendees of BT’s Enterprise Business Briefing in March 2019 were presented with a picture of an operator with declining business revenue, and a...
This article explores the impact that Salesforce's acquisition of Vlocity will have on communications service providers' customer engagement...
The ownership of FTTP networks is beginning to look like the ownership of towers. The flip side is that even the largest operators will start to...