Many telecoms operators are adding financial, health and utility services to their portfolios. Their hope is to increase their share of wallet among...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 81 countries around the...

This dataset summarises the most-relevant pay-TV customer experience KPIs for major operators in 18 countries based on primary...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to respondents’ usage of social media services BeReal,...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

Fixed broadband churn is an important metric for operators. This data set provides the reported monthly fixed broadband churn metrics at an operator...