This report assesses 15 CSPs in the Americas to highlight important trends in digital experience across the...

CSPs have identified the digital customer experience as an important competitive differentiator in recent years and have prioritised making...

The enterprise segment has emerged as a beacon for new revenue growth and differentiation as CSPs confront the challenges of declining revenue from...

TM Forum Open APIs are perhaps the most widely embraced CSP-specific OSS/BSS APIs within the telecoms industry. TM Forum anticipates that its...

The Software-as-a-service tracker provides examples of SaaS-based delivery from key vendors within the OSS/BSS...

The practice of virtualising the network is leading to more complex operational processes, which will increase costs for communications service...

Software-as-a-service deployments have become increasingly common among CSPs in recent years due to their wide range of benefits; a reduction in the...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems...

Justin van der Lande (Research Director) and John Abraham (Principal Analyst) gave this presentation at Analysys Mason's 11th annual Telecoms Summit,...

Oracle’s cloud-based configure, price, quote (CPQ) offering is available as a horizontal standalone solution that can be deployed across...