This article outlines the key topics for the consumer and business services market for 2024, and discusses how our research will cover...

Apple will be adopting the GSMA’s Universal Profile for rich communication services (RCS) in 2024. This article explores the details of Apple's...

This report focuses on the usage of Meta-owned services (Facebook, Facebook Messenger, Instagram and WhatsApp) among respondents of Analysys Mason's...

Verizon and T-Mobile USA have both launched a new range of unlimited data plans. The aim of these plans is to encourage customers onto more premium...

In this podcast, consumer services experts Tom Rebbeck and Martin Scott discuss the potential impact of generative AI (GenAI) on telecoms operators...

This survey report analyses trends for Kuwait’s operators in the areas of customer satisfaction, customer usage and take-up of higher-value...

This article describes how telecoms operators are using GenAI today, but also outlines scenarios for the longer-term impact of this technology. The...

This survey report presents key findings from consumer data from Oman and gives an analysis at the operator level for customer satisfaction, customer...

This report explores how generative artificial intelligence (GenAI) could impact the telecoms industry by 2033. It describes three distinct...

Deutsche Telekom and Vonage have entered into a partnership to bring network APIs to business customers in Germany using Vonage’s CPaaS...