Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

The demand for high-speed internet is continuing to surge and telecoms operators are increasingly turning to multi-gigabit tariffs to stay...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

Learn more about the key services, features and strategies that mobile service providers use to differentiate their plans from their...

This report includes forecasts and analysis for the adoption of fixed–mobile converged (FMC) accounts in Ireland, as well as our expectations...

By the end of 2025, over 50% of Europeans will live in countries with three major MNOs, driven by recent market...

Customers who take fixed and mobile telecoms services in a bundle have the highest spending and lowest churn of all customers. The challenge for...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

SK Telecom’s current core business looks similar to that of many other telecoms operators, but rather than accept tepid growth rates, SK...