Stefano Porto Bonacci is the lead analyst for the Fixed–Mobile Convergence and Mobile Services research programmes. He provides insights into what consumers want from telecoms operators and how operators can meet consumers' needs. He has more than 7 years of experience in developing and delivering data and reports in the technology, media and telecoms space. He holds an MSc in economics and has experience as an economic analyst.
Fixed–mobile customer satisfaction and experience: consumer survey
Consumer trends to watch in 2025: consolidation and new players force operators to adopt new strategies
Mobile pricing strategies: the more-for-more strategy does not make customers happier or more loyal
