Consumer-facing opportunities for generative AI: telecoms operators should now consider their options
23 May 2023 | Research
Article | PDF (3 pages) | Fixed Services| Mobile Services| Video, Gaming and Entertainment
"Telecoms operators are generally ‘fast followers’ but the present rate of change in generative AI may make ‘fast-follower’ strategies less effective than usual for capturing opportunities."
This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the further evolution of services and network transformation, comparing and contrasting with operators’ approaches to the metaverse.
Author
Martin Scott
Research DirectorRelated items
Article
Samsung Vision AI should prompt operators to think about using GenAI for pay-TV and smart-home services
Report
Consumer and business services research and insights: topics for 2025
Survey report
How home Wi-Fi affects broadband user experience: consumer survey