eSIMs allow operators to retain their role in the customer journey, but only in the short term
Operators and device manufacturers are increasingly supporting the remote provisioning of services through an eSIM, even though this technology has the potential to transform an operator’s role in the customer experience. This comment explores how eSIM technology works and outlines its implications. Operators can use the technology to their advantage in the short term by helping customers through the new switching process, but eSIMs will create disruption in the longer term as the method of switching operators changes.
Latest Publications
Article
Bouygues Telecom, KPN and Vodafone are hoping to gain more than just market share by acquiring MVNOs
Podcast
What does the future look like for Vodafone?
Article
Vodafone has many issues to address, even after the sales of assets in Italy and Spain