Generative AI may unlock a path towards full autonomous operations in the telecoms industry

Automation is not a new topic in the telecoms industry. Communications service providers (CSPs) and vendors recurrently develop an array of solutions to streamline operations and reduce reliance on manual intervention. From network management to service provisioning and customer support, these automation solutions have been improving efficiency and driving operational excellence. However, the recent resurgence of artificial intelligence (AI), spurred by the success of solutions like ChatGPT, has sparked a renewed interest in the transformative role of AI within the telecoms, media and technology (TMT) sector. As industry leaders explore the potential of AI, the focus has shifted towards leveraging its capabilities to propel automation forward, bringing us closer to autonomous operations.