OSS/BSS vendors are embracing GenAI but need to invest in new capabilties to support it

GenAI is generating a great deal of interest in the telecoms industry, but its implementation in live operations is far from simple and therefore there is a gap between expectations and the reality of GenAI capabilities. Vendors need to provide additional tuning to their LLM solutions using the following three techniques: prompt engineering, finetuning and retrieval-augmented generation.