Home Wi-Fi service guarantees offer benefits, but must be carefully designed
"Operators have the opportunity to offer home Wi-Fi service guarantees that go beyond simple money-back Wi-Fi satisfaction guarantees tied to the sale of mesh Wi-Fi hardware."
A considerable number of operators now offer home Wi-Fi performance guarantees, often in conjunction with the sale of mesh Wi-Fi hardware. However, the best approach to providing these guarantees is unclear. This comment analyses the different strategies that operators are implementing, and assesses the optimal approach for offering home Wi-Fi performance guarantees.
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