IBM: customer engagement

01 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


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IBM’s Customer Experience Suite offers a wide variety of services for monitoring customer interactions including cloud and mobile solutions, omni-channel experience, intelligent campaigns and customer value optimisation. IBM is focused on enhancing its customer care capabilities with its AI-powered virtual agent Watson Assistant.

Information included in this profile

  • Strategy overview
  • Analysis of IBM, including strengths and weaknesses

USD499

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Author

Michelle Lam

Senior Analyst

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