Netcracker: customer engagement

Netcracker’s customer engagement offering is designed to help communications service providers (CSPs) to enhance their customers' experience throughout the entire customer journey and service lifecycle. The company (a subsidiary of NEC) is focused on using a modular, cloud-native and digital-first approach to enable highly personalised, dynamic, AI-driven customer experiences.

Information included in this report

• Overview of Netcracker's customer engagement solutions strategy
• Analysis of strengths and weaknesses of that strategy