ServiceNow: Telecommunications Service Operations Management

06 April 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (5 slides) | Service Design and Orchestration| Applications Data and Strategies


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ServiceNow is expanding its SaaS offerings in the telecoms and IT management space. Its Telecommunications Service Operations Management product enables communications service providers (CSPs) to automate and optimise their workflows to improve customer experience.

Information included in this profile

  • Strategy overview
  • Analysis of ServiceNow, including strengths and weaknesses
  • Overview of Telecommunications Service Operations Management
  • Product summary
  • ServiceNow's key customers

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Author

Michelle Lam

Analyst