Customer engagement vendor product tracker 2022
"This tracker provides an overview of the telecoms customer engagement software products/solutions offered by vendors."
Analysys Mason's Customer engagement vendor product tracker provides a list of the solutions from 38 vendors in the customer engagement market.
The solutions are categorised into four sub-segments:
- engagement platforms
- marketing
- sales
- customer service.
The tracker also includes a brief description of product focus and functionality.
The vendors included in this tracker include the following.
| [24]7.ai | CloudSense | LivePerson |
| Accenture | Comarch | Mavenir |
| Ada | Configure One | Neon Soft |
| Alibaba Cloud | Conga | Netcracker |
| Alvaria | Creatio | Nokia |
| Amdocs | CSG | Oracle |
| Amelia | Efficy | Pega |
| Apparound | Enxoo | Qvantel |
| Beesion | Ericsson | RingCentral |
| Bit2win | Flytxt | Salesforce |
| Boost.ai | Hansen Technologies | SAP |
| Case Nine | Huawei | Tata Consultancy Services |
| Cerillion | IBM |
Author
Michelle Lam
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