Customer engagement vendor product tracker 2025

17 April 2025 | Research

Patrick Serberis

Tracker | Excel | Customer Engagement


"This tracker provides a list of products and solutions from vendors in the customer engagement space."

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Analysys Mason's Customer engagement vendor product tracker provides a view of the telecoms BSS software products/solutions offered by vendors in the customer engagement market, including a brief description of the focus and capabilities for each product. This tracker is updated bi-annually.

The solutions are categorised into three sub-segments:

  • customer sales and marketing lead management
  • customer journey management
  • customer experience management.

USD2199

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Author

Patrick Serberis

Research Analyst